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FAQ – Frequently asked Questions
We assist you with our expertise always at your side!
The natural products are selected according to food criteria. Raw materials are mostly sourced regionally or in Germany, as far as possible. Exotic meats such as ostrich and kangaroo come from Australia.
Cereals such as spelt, wheat and corn, as well as vegetables such as potatoes and parsnips come from farmers' associations in southern Germany. The rice is supplied by a cooperative association from southern Italy.
How does Vet-Concept ensure quality?
"Quality is the product of attention to detail." Andreas Tenzer, German philosopher
And therefore we do not only attach importance to our service, the comprehensive customer consultation and the perfect dispatch, but naturally also to each individual product.
Parts of the raw materials used are sourced from organic farms, but none of our products is a pure organic product and thus they do not bear an organic seal.
Unfortunately, it is not possible to obtain the required raw materials in organic quality. Should any questions arise, please contact our specialist advisors.
What is meat meal?
Meat meal is made from muscle meat and organs. The ingredients are dried, ground and result in a concentrated meat meal.
Why has the product suddenly changed in appearance?
Vet-Concept processes natural products and dispenses with the addition of chemical substances. Depending on the natural variations of the raw materials, these can also be found in the finished products. This means that the colour, consistency, shape and smell of all items may vary depending on the batch.
If you are unsure about such deviations, we are happy to help you on the free phone number 0800 - 66 55 220 and have the product checked for you.