Use of cookies

We use cookies to offer you the best shopping experience. These include cookies that are necessary for the operation of the site, as well as optional cookies to optimize our website and generate statistics. Optional cookies are only set after your express consent. You can find all the important information in our privacy policy. The website can also be used without consent.

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Data protection

Information on data processing (information obligations pursuant to Art. 13 DS-GVO)

We take the protection of your personal data very seriously. Therefore we would like to inform you in the following about the handling of your personal data and about the rights which you are entitled to us with regard to the use of the data.

1. contact person for data protection

Name and contact details of the company (responsible person)

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data or revocation of consents granted, please contact us:

Vet-Concept GmbH & Co. KG, Dieselstr. 4, 54343 Föhren, Germany

Phone: +49 (0) 6502 99650

Fax: +49 (0) 6502 996529


2. contact details of the data protection officer

You can reach our data protection officer at:

3. processing frame

(a) categories of personal data to be processed

We collect, store and process only your personal data, which we need in the context of contract execution, such as the processing of orders, the delivery of goods and the provision of services as well as the processing of payment (in the case of purchase on account also for necessary checks):

Address data, contact data, bank details, billing data, contract data, customer interests.

(b) Data sources

Personal data is collected when you voluntarily provide it to us when ordering goods, opening a customer account or registering for the newsletter. Occasionally we also use information about you from other sources and add this to our information about your customer account. We reserve the right to obtain information about your payment behaviour from third parties (e.g. credit agencies) in order to offer you certain payment options (e.g. purchase on account).

(c) storage period

After termination of the contract with you, we will check after three years whether we still need your data. If the data are no longer needed and legal storage obligations (from HGB, StGB or AO) are not opposed, the data will be deleted.

d) Purposes and legal basis of data processing

We use your data for the handling of the existing contractual relationship with you and for customer service. The processing of your data is necessary according to Art. 6 para. 1 b) DSGVO for the fulfilment of a contract with you.

e) Data processing on the basis of legitimate interests

In addition to processing your data to process the contractual relationship existing with you, we also use your data in accordance with Art. 6 para. 1 f) DSGVO to communicate with you about your orders, certain products or marketing campaigns and to recommend products or services to you which may be of interest to you.

You can object to the use of your personal data for advertising purposes at any time, either in total or for individual measures, without incurring any costs other than the transmission costs according to the basic tariffs. A text message to the contact data mentioned under point 1) (e.g. e-mail, fax, letter) is sufficient.

(f) Obligatory provision of data

The provision of your data is necessary for the conclusion of a contract with you. If you do not provide the data, it is not possible to conclude a contract.

g) Automated decision making

No fully automated decision-making pursuant to Art. 22 DS-GVO is used to justify and implement the contract.

4. transfer and international reference

(a) the recipient of the data

We only transfer personal data to third parties if this is necessary for the execution of the contract, if you have expressly consented in advance, if we are obliged to do so by law or by a court order or official order, or if this is necessary to enforce our rights, in particular to enforce claims arising from a contractual relationship with you.

To the extent described below, personal data will be passed on to companies, organisations or persons outside Vet-Concept GmbH & Co. KG to the extent described below: Vet-Concept GmbH & Co. KG commissions other companies and individuals to perform tasks. Examples include parcel delivery, sending letters or e-mails, maintaining customer lists, processing payments (credit card, direct debit and purchase on account) or customer service. These service providers have access to personal information required to perform their tasks. If the order is placed on the recommendation of a third party, the purchase will also be confirmed to this third party. Furthermore, personal data may also be passed on to third parties in one of the following cases:.

- with the express consent of the customer
- for legal reasons, if Vet-Concept GmbH & Co. KG may assume that access to this data or its use, storage or disclosure is reasonably necessary to comply with applicable laws, regulations or procedural law or to comply with an enforceable governmental order;
- to enforce any applicable Terms of Use, including investigating possible violations
- detect, prevent or otherwise combat fraud, safety deficiencies or technical problems
- the rights, ownership or security of Vet-Concept GmbH & Co. KG, its customers or the public from damage, as far as legally permissible or necessary.

(b) Transfer to third countries

A transfer in third seeds does not take place and is also not planned.

5. rights of data subjects

(a) the right of withdrawal, access, rectification, cancellation, limitation of processing and transferability of data

You have the right:

- in accordance with Art. 7 para. 3 DSGVO, to revoke your consent once given to us at any time. As a result, we may no longer continue the data processing based on this consent in the future.

- to request information about your personal data processed by us in accordance with Art. 15 DSGVO. In particular, you may request information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right of rectification, deletion, restriction of processing or objection, the existence of a right of complaint, the origin of your data, unless it has been collected from us, as well as the existence of an automated decision making process including profiling and, if applicable, meaningful information on its details.

- in accordance with Art. 16 DSGVO to immediately request the correction of incorrect or incomplete personal data stored by us.

- to demand the deletion of your personal data stored by us in accordance with Art. 17 DSGVO, unless processing is necessary for exercising the right to freedom of expression and information, for fulfilling a legal obligation, for reasons of public interest or for asserting, exercising or defending legal claims.

- to demand the restriction of the processing of your personal data in accordance with Art. 18 DSGVO if the accuracy of the data is disputed by you, the processing is unlawful but you refuse its deletion and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 DSGVO.

- to receive, in accordance with Art. 20 DSGVO, your personal data which you have provided to us in a structured, common and machine-readable format or to request the transfer to another responsible person.

- to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

The address of the supervisory authority responsible for our company is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Postfach 30 40, 55020 Mainz

or: Hintere Bleiche 34, 55116 Mainz

Phone: 061 31/208-24 49


Please contact us for information on your personal data, to arrange for correction or deletion and for your further rights:

Letter: Vet-Concept GmbH & Co. KG, Dieselstr. 4, 54343 Föhren, Germany

Phone: +49 (0) 6502 99650

Fax: +49 (0) 6502 996529


b) Revocation of consent

If you have consented to the use of your personal data, you can revoke your consent at any time by sending an e-mail to with effect for the future, without affecting the legality of the processing carried out on the basis of the consent until revocation.

Information about your right of objection according to Article 21 EU Data Protection Basic Regulation (DSGVO)

1. right of objection in individual cases

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of Article 6 (1) e DSGVO (data processing in the public interest) and Article 6 (1) f DSGVO (data processing on the basis of a balancing of interests); this also applies to profiling based on this provision within the meaning of Article 4 (4) DSGVO.

If you file an objection, we will no longer process your personal data unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

2. right to object to the processing of data for advertising purposes

In individual cases we process your personal data in order to operate direct advertising. You have the right at any time to object to the processing of your personal data for the purpose of such advertising; this also applies to profiling, insofar as it is connected with such direct advertising.

If you object to the processing for purposes of direct marketing, we will no longer process your personal data for these purposes.

The objection can be made in any form and should be addressed, if possible, by telephone: +49 (0) 6502 99650.

6. data security on the Internet

Your payment data is encrypted during the ordering process and transmitted over the Internet. We secure our website and other systems through technical and organizational measures against loss, destruction, access, alteration and distribution of your data by unauthorized persons. You should always treat your access information confidentially and close the browser window when you have finished communicating with us, especially if you share your computer with others.

a) E-mail advertising

If you have registered separately for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time without incurring any costs other than the transmission costs according to the basic rates of your access provider. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

b) Use of cookies

We use so-called cookies on our website. Cookies are small files which are stored on your data carrier and which store certain settings and data for exchange with our system via your browser. This storage helps us to design the website accordingly for you and makes it easier for you to use it, for example by saving certain entries in such a way that you do not have to repeat them all the time. Your browser allows you to restrict the settings for the use of cookies, whereby these can lead to the fact that our offer for you no longer functions or functions restricted. Cookies can also be deleted there.

Session cookies
The session cookies (also called session cookies) are deleted after you close your browser.

Long-term cookies
We use cookies, which remain on your hard drive. For your convenience, the expiry time is set to a date in the future. During a further visit, it is then automatically recognised that you have already visited us and which entries and settings you prefer. (so-called long-term cookies).

(c) web tracking tools

In order to design and optimise this website in line with requirements, anonymised data is collected and stored using solutions and technologies from econda GmbH ( and user profiles are created from this data using pseudonyms. Cookies can be used for this purpose to enable the recognition of an Internet browser. However, user profiles are not merged with data on the bearer of the pseudonym without the express consent of the visitor. In particular, IP addresses are made unrecognisable immediately after receipt, so that it is not possible to assign user profiles to IP addresses. Visitors to this website can object to this data collection and storage at any time for the future here. To object, please use this link:

Privacy policy for the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link: