Online shop

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If you have any questions, please do not hesitate to contact our specialist advisors on freephone 0800 – 66 55 220. Alternatively, we can also be contacted via e-mail at

Is there a Vet-Concept newsletter?

The Vet-Concept newsletter informs you about the latest offers and can be subscribed to when ordering online.

How can I order the recommended dietetic food online?

You can order dietetic feed online as soon as the form issued by the vet has been received by us and filed in your customer account.

Alternatively, however, prior to receipt of the vet’s recommendation, telephone activation can be carried out by our specialist consultants on freephone 0800 - 66 55 220. We can also gladly request the recommendation from the vet so that you do not have to worry about a thing. Contact us!

What to do if any problems arise in the ordering process?

If you receive error messages in the online shop, etc., our technical consultants are happy to help you on freephone 0800 - 66 55 220. Alternatively, we can also be contacted via e-mail at

Can I add items to my online order?

The subsequent addition of articles is possible depending on the individual case, as soon as possible after completing the online order by calling 0800 - 66 55 220. We cannot promise this will be the case, as the goods may have already been packaged, depending on the time scale. Subsequent ordering of further articles is of course possible at any time.

How can I redeem loyalty points?

For each 25.00 euro order value you obtain 5 loyalty points at Vet-Concept. From a score of 50 you can convert the points into credit. To do this, you will find a corresponding field in the online shopping cart in which you enter the factor for redemption (e.g. Redeem “1” for 1x 50 points). 50 points correspond to a credit of 12.50 euros.

When placing an order by phone, the conversion of the points into a credit note is automatic, unless you have made any other agreements with us. However, your points cannot simply be converted into a credit. In our premium shop you will also find attractive goodies for two- and four-legged friends.