General conditions

1. Applicability

These general conditions apply to all orders placed through our web store by consumers or by traders.

Consumer means a natural person not acting in the exercise of a profession or business. Trader means a natural person or legal entity acting in the exercise of a profession or business or the person acting on his behalf.

These conditions also apply to merchants in future commercial relations subject to the need for a formal prior declaration thereof. Unless otherwise expressly approved by us, we cannot accept the contractual validity of conflicting or additional general terms and conditions used by a merchant.

2. Contractual partners, conclusion of the contract

The purchase contract is concluded with Vet-Concept GmbH & Co. KG.

By presenting the products in the online shop, we make a binding offer to conclude a contract in respect of these items. You can first place the products in your shopping basket without obligation and correct your choices at any time before placing your binding order by using the correction options offered and explained in the ordering process. The contract is concluded by clicking the order button. Clicking the order button implies acceptance of the offer regarding the goods in the shopping cart. Immediately after sending the order you will receive another confirmation by e-mail.

3. Language of the contract and storage of the text of the contract

The language(s) available for the conclusion of the contract is/are: German

We store the text of the contract and send you the details of the order as well as our terms and conditions by e-mail. You can access the text of the contract via our customer login.

4. Subject of the contract

4.1 Product description

Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Produktbilder

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us in case of ambiguities:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between displayed and actual product colors are possible.

With wood products, natural deviations in the grain, structure and color of the wood are possible.

5. Delivery conditions

5.1 Shipping costs

Standard shipping is free from an order value of 14.90 euros including VAT.

5.2 Delivery options

We ship the products to the delivery address specified during the ordering process.

We ship the goods, collection of the goods by the customer is unfortunately not possible.

6. Payment

The following payment methods are basically available in our shop.

Prepayment

If you choose prepayment as your payment method, we will provide you with our bank details in the order confirmation and deliver the goods upon receipt of your payment.

Credit card

You enter your credit card information during the ordering process. Your card will be debited after the goods are shipped.

Accept giro procedure

By placing an order, you grant us a SEPA direct debit authorization. We will notify you at least one bank business day in advance of the date the account will be debited (so-called pre-notification). A bank business day is any business day except Saturdays, national holidays and the 24th and 31st of December each year. The account is debited after shipment of the goods.

PayPal

To pay the invoice amount through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access details and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers selected according to its own criteria further payment options in the customer account. However, we have no influence on offering these options; further payment options offered individually affect your legal relationship with PayPal. More information about this can be found in your PayPal account.

Klarna Pay Now

To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further instructions during the ordering process.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is possible for consumers only. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and payment is made directly to Klarna. Further information is provided with the respective payment option and in the order process.

7. Right of Withdrawal

You are entitled to the statutory right of withdrawal as described in the withdrawal terms and conditions.

8. Retention of title

Purchased products remain our property until paid for in full.

For entrepreneurs the following additionally applies: We reserve ownership of the products until all claims based on the ongoing business relationship have been settled. You may use or resell the products delivered under retention of title in the normal course of your business activities; all claims arising from such resale shall be assigned by you - irrespective of whether such products delivered under retention of title by being connected or mixed with another good - to us in advance in the amount of the invoice amount, and such assignment shall be accepted by us. You retain the right to collect those claims, but we may also collect those claims ourselves, if and to the extent that you default on your payment obligations.

9. Guarantees

9.1 Legal warranty

For entrepreneurs, the statute of limitations for warranty claims for newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a construction work in accordance with its usual manner of use and that has caused its defectiveness.

With regard to entrepreneurs, only our own data and the manufacturer's product descriptions included in the contract apply as an agreement on the quality of the goods; we do not accept any liability for public statements by the manufacturer or other advertising.

If the delivered item is defective, we shall initially guarantee the entrepreneur at our discretion by remedying the defect (subsequent improvement) or by delivering an item free of defects (replacement delivery).

The above limitations and reduced time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents.

- in case of injury to life, limb or health

- in case of intentional or grossly negligent breach of duty and fraudulent intent

- in case of non-performance of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the compliance with which the contractual partner can regularly rely (cardinal obligations)

- within the scope of a warranty promise, if agreed upon

- insofar as the scope of application of the Product Liability Act has been opened up.

Information on any additional guarantees and the exact terms and conditions can be found with the product and on the special information pages in the online shop.

9.2 Additional Warranties and Customer Service

Information on any additional warranties and the exact terms that may apply can be found next to the product or, if applicable, on the individual information pages in the online store.

Customer Service: Our customer service is available for queries, complaints and claims on working days from 7.30 a.m. to 8.00 p.m. and on Saturdays 08.00 a.m. to 3.00 p.m. via phone at 0800 6655220 as well as via email at info@vet-concept.de.

10. Liability

For claims based on damage caused by us, our legal representatives or our agents, we always have unlimited liability

- in case of damage to life, body or health

- in case of intentional or grossly negligent breach of duty

- For warranties given, insofar as agreed

- insofar as the regulations of the Product Liability Act apply.

In case of breach of essential contractual obligations due to slight negligence on the part of us, our legal representatives or legal agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must normally be foreseen.

11. Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_nl.pdf)

12. Dispute resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer dispute resolution board.

13. Final Provisions

For businesses, German law shall apply, with the exception of the United Nations Convention on Contracts for the International Sale of Goods.

If you are a merchant in the sense of the Civil Code, a legal entity under public law or a public body, the exclusive place of jurisdiction for all disputes arising from the contractual relations between us and you shall be the court of our registered office.

If individual clauses of these Terms and Conditions are invalid in whole or in part, the rest of the contract shall remain valid. If individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.