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Right of withdrawal

Return and exchange of goods

Should a product from our company ever give rise to a complaint, our service team will be happy to assist you by telephone. For a quick and inexpensive handling, please request a return sticker by telephone and make sure that the goods are carefully packaged.

The purchaser is entitled to the statutory warranty rights for defects.

Our toll free numbers Mon-Fri 7.30 - 22 h, Sat 8 - 18 h

D 0800 66 55 220
L 8002 4305
A 0800 66 55 220
CH 0800 66 55 22
NL 0800 66 55 220

Cancellation policy for consumers

Revocation instruction - Right of revocation

You have the right to revoke this agreement within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier has taken delivery of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. letter, fax or e-mail). You can use the attached withdrawal form. This form is only an example and you are not obliged to use it. You may also electronically fill in and submit the example withdrawal form or any other unequivocal statement on our website If you make use of this option, we will send you an acknowledgement of receipt of such a revocation immediately (e.g. by e-mail). In order to meet the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before expiry of the withdrawal period.

Vet-Concept GmbH & Co. KG
Dieselstr. 4
54343 Föhren

Duitsland: 0800 - 66 55 220
Luxemburg: 8002 4305
Oostenrijk: 0800 - 66 55 220
Zwitserland: 0800 - 66 55 22
Nederland: 0800 - 66 55 220
Fax: +49 (0) 65 02-99 65 29

Cancellation Policy - Consequences of Cancellation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you - you will never be charged for such refund. We may refuse to refund until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this agreement. The deadline is met if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Special advice

The right of withdrawal does not apply to goods that can go bad quickly or whose expiration date would quickly be exceeded. Furthermore, the right of revocation does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.