Use of cookies

We use cookies to offer you the best shopping experience. These include cookies that are necessary for the operation of the site, as well as optional cookies to optimize our website and generate statistics. Optional cookies are only set after your express consent. You can find all the important information in our privacy policy. The website can also be used without consent.

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1. scope of application

For all contracts of Vet-Concept GmbH & Co. KG with consumers (§ 13 BGB), which take place via our online shop, these General Terms and Conditions apply. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his self-employed professional activity.

2. contractual partner, customer service

The purchase contract is concluded with Vet-Concept GmbH & Co. KG. Further information about us can be found in the imprint. You can reach our customer service for questions, complaints and objections Mo - Fr. 7:30 - 22:00 o'clock, Sat from 08.00 - 18:00 o'clock under the telephone number 0800 66 55 220.

3. conclusion of contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of the receipt of the order takes place together with the acceptance of the order immediately after sending by an automated e-mail. With this e-mail confirmation the sales contract has come about.

Consent to data processing

Vet-Concept GmbH & Co. KG is entitled to collect, process and use personal data, including customer-related usage data, insofar as this is necessary for the processing of orders, the delivery of goods and the provision of services as well as the handling of payment (in the case of purchase on account also for necessary checks).

To the extent described below, personal data will be passed on to companies, organisations or persons outside Vet-Concept GmbH & Co. KG to the extent described below: Vet-Concept GmbH & Co. KG commissions other companies and individuals to perform tasks. Examples include parcel delivery, sending letters or e-mails, maintaining customer lists, processing payments (credit card, direct debit and purchase on account) or customer service. These service providers have access to personal information required to perform their tasks. If the order is placed on the recommendation of a third party, the purchase will also be confirmed to this third party. Furthermore, personal data may also be passed on to third parties in one of the following cases:

- with the express consent of the customer
- for legal reasons, if Vet-Concept GmbH & Co. KG may assume that access to this data or its use, storage or disclosure is reasonably necessary to comply with applicable laws, regulations or procedural law or to comply with an enforceable governmental order;

- to enforce applicable Terms of Use, including investigating possible violations
- to detect, prevent, or otherwise combat fraud, security deficiencies, or technical problems
- the rights, ownership or security of Vet-Concept GmbH & Co. KG, its customers or the public from damage, as far as legally permissible or necessary.

4. shipping costs

In addition to the indicated product prices there are shipping costs. You can find out more about the shipping costs in the offers. In the case of delivery to foreign islands, we reserve the right to charge the customer for the additional costs incurred (individual island surcharge and foreign surcharge).

5. payment

Free Direct Debit

The invoice amount will be debited one week after the invoice has been issued. If you do not redeem the invoice, you will be charged 8.95 €. Therefore we ask you to check your IBAN and BIC details carefully. For new customers there is a maximum limit up to which the purchase by direct debit is possible.

Payment in advance

If you choose the payment method prepayment, we will send you a prepayment invoice with our bank details by e-mail and deliver the goods after receipt of payment.


Pay conveniently and securely via PayPal. For the payment by PayPal no further fees result.


With the TÜV-certified payment system Sofortüberweisung you can pay easily and securely with your usual online banking data (PIN & TAN).

Credit card

Pay conveniently and securely by credit card. There are no additional fees for payment by credit card. We accept EURO/Mastercard and VISA.

Vet-Concept GmbH & Co KG reserves the right not to offer certain payment methods in individual cases.

credit card

Pay conveniently and securely by credit card. There are no additional fees for payment by credit card. We accept EURO/Mastercard and VISA.

Vet-Concept GmbH & Co KG reserves the right not to offer certain payment methods in individual cases.

6. self collection

Unfortunately, it is not possible to pick up the vehicle yourself.

7. retention of title

The goods remain our property until full payment has been made.

8. transport damages

If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or transport insurance.

9. return and exchange of goods

Should a product from our company ever give rise to a complaint, our service team will be happy to assist you by telephone. For a quick and inexpensive handling, please request a return sticker by telephone and make sure that the goods are carefully packaged.

The purchaser is entitled to the statutory warranty rights for defects.

Our toll free numbers Mon-Fri 7.30 - 22 h, Sat 8 - 18 h

D 0800 66 55 220
L 8002 4305
A 0800 66 55 220
CH 0800 66 55 22
NL 0800 66 55 220

Cancellation policy for consumers

Revocation instruction - Right of revocation

You have the right to revoke this agreement within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier has taken delivery of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. letter, fax or e-mail). You can use the attached withdrawal form. This form is only an example and you are not obliged to use it. You may also electronically fill in and submit the example withdrawal form or any other unequivocal statement on our website If you make use of this option, we will send you an acknowledgement of receipt of such a revocation immediately (e.g. by e-mail). In order to meet the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before expiry of the withdrawal period.

Vet-Concept GmbH & Co. KG
Dieselstr. 4
54343 Föhren

Duitsland: 0800 - 66 55 220
Luxemburg: 8002 4305
Oostenrijk: 0800 - 66 55 220
Zwitserland: 0800 - 66 55 22
Nederland: 0800 - 66 55 220
Fax: +49 (0) 65 02-99 65 29

Cancellation Policy - Consequences of Cancellation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you - you will never be charged for such refund. We may refuse to refund until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this agreement. The deadline is met if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Special advice

The right of withdrawal does not apply to goods that can go bad quickly or whose expiration date would quickly be exceeded. Furthermore, the right of revocation does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

10. contract text storage

The contract text is not stored by us.

11. contract language

The language available for the conclusion of the contract is German.

12. bank details

Sparkasse Trier
Code 58550130
Account 462978
IBAN DE75 585501 3000 0046 2978

BGL BNP Paribas
Account 30.089807.19
IBAN LU72 0030 0898 0719 0000

13. settlement of disputes

The EU Commission provides a platform for out-of-court online dispute resolution (OS platform). This platform can be accessed at Our e-mail address is:

We are not prepared to participate in a dispute resolution procedure before a consumer arbitration body under the "Act on Alternative Dispute Resolution in Consumer Matters (VSBG)".

Vet-Concept GmbH & Co. KG