Privacy Statement

The data controller is:

Vet-Concept GmbH & Co. KG

Dieselstr. 4

54343 Föhren

Germany

info@vet-concept.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without having to enter any personal data. Each time you visit a website, the server automatically saves a so-called server log file, which records, for example, the name of the page visited, your IP address, date and time of the visit, the amount of data sent and the provider from which you visited the site (access data) and the visit. The access data are processed exclusively in connection with ensuring trouble-free operation of the site and optimizing our offer. The purpose of this, in accordance with Article 6 paragraph 1 sub f AVG, is to safeguard our, in the context of an interest assessment decisive, legitimate interest in the correct representation of our offer. All access data will be deleted at the latest one month after the end of the visit to the site.

2. Data processing for contract settlement and contact moments

2.1 Data processing for contract management

For the purpose of contract processing (incl. inquiries and handling of any existing warranty and performance claims as well as any legal update obligations) in accordance with Article 6 (1) (b) AVG, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract and we cannot send the order without its specification. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular the transfer to our service providers for the processing of orders, payments and shipments, can be found in the following sections of this data protection statement. After full completion of the contract, your data will be restricted for further processing and deleted after the expiration of the tax and commercial retention periods in accordance with Art. 6 (1) (c) AVG, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) AVG or we reserve the right to further use data, which is legally permissible and about which we inform you in this statement.

Goods management system

For order and contract processing, we use third-party service providers' merchandise management systems. Our service providers work for us in order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection statement.

2.2 Customer Account

We collect personal data if you voluntarily provide it to us when opening a customer account. Mandatory fields are marked as such because in these cases we need the data to open the account and you cannot complete the account opening without providing it. What data is collected can be seen from the respective entry forms. We use the data you provide for the settlement of the contract and the processing of your requests in accordance with Art. 6 (1) (b) AVG. Removing your customer account is possible at any time and can be done by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) AVG or we reserve the right to further use data, which is legally permitted and about which we inform you in this statement.

2.3 Contact

Within the scope of customer communication, we collect personal data to process your requests in accordance with Art. 6 (1) (b) AVG, if you voluntarily provide us with this data when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact.

You can see what data is collected from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) AVG or we reserve the right to further use data, which is legally permitted and about which we inform you in this statement.

3. Data processing for the purpose of shipping

In order to execute the contract in accordance with Art. 6 (1) (b) AVG, we transfer your data to the carrier in charge of the delivery, insofar as this is necessary for the delivery of the ordered goods. If you have questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy statement.

Data transfer to shipping service providers for the purpose of shipment notification

If you have given us your express consent to do so during or after your order, we transfer your e-mail to the selected shipping service provider in accordance with Art. 6 paragraph 1 sub a AVG e-mail address so that it can contact you prior to delivery for the purpose of delivery notification or coordination. Consent may be revoked at any time by sending a message to the contact option described in this privacy statement or directly to the shipping service provider at the contact address listed below. Upon revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use data beyond what is permitted by law and about which we inform you in this statement. If you have questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy statement.

DPD B.V.
Westfields 1410
5688 HA Oirschot
Nederland

DHL Parcel B.V.
Reactorweg 25
3542 AD UTRECHT
Nederland

4. Data processing during payment execution.

We cooperate with these partners to process payments in our online shop: technical service provider, credit institution, payment service provider.

4.1 Data processing for processing transactions.

Depending on the payment method selected, we provide the data required for processing the payment transaction to our technical service providers working for us as part of order processing, or to the assigned credit institution or to the selected payment service provider further, insofar as this is necessary for the settlement of the payment. This serves the performance of the contract according to Art. 6 (1) (b) AVG. In some cases, payment service providers collect the data necessary for processing the payment themselves, for example on their own website or through a technical integration into the ordering process. In this regard, the data protection statement of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy statement.

4.2 Data processing for fraud prevention and optimization of our payment processes

We may provide our service providers with additional information which, together with the information required to process the payment, they may use as our processors for the purposes of fraud prevention and to optimize our payment processes (e.g. billing, processing disputed payments, accounting support). In accordance with Article 6 (1) (f) AVG, this serves to protect our legitimate interests in fraud protection or efficient payment management, which outweigh our own interests.

4.3 Credit assessment

Insofar as we have a legitimate interest, we obtain identity and creditworthiness information from service companies specialized in this field (credit agencies). For this purpose, we transfer your personal data required for a credit assessment to:

Creditreform Trier

Ostallee 2-5

54290 Trier

This serves to protect our legitimate interests, which predominate within the framework of the balancing of interests, in accordance with Article 6 (1) (f) AVG in the assessment of the creditworthiness and willingness to pay of our potential customers in the run-up to the conclusion of the contract and thus prevents losses of the purchase price, and is necessary for the conclusion of the contract in accordance with Article 22 (2) (a) AVG. Appropriate measures to protect your rights, freedoms and legitimate interests will be taken into account. You have the opportunity to express your point of view and challenge the decision by contacting the contact person described in this data protection statement. After the contract has been fully executed, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes permitted by law and about which we inform you in this statement.

4.4 Involvement of debt collection service providers.

We transfer your data to an instructing debt collection service provider (Creditreform Trier, Ostalle 3-5, 54290 Trier, Germany) if our claim for payment is not satisfied despite previous reminders. In this case, the claim will be collected directly by the debt collection service provider.

This serves the performance of the contract in accordance with Art. 6 para. 1 sub b AVG and the safeguarding of our overriding legitimate interests in the effective enforcement of our payment claim in accordance with Art. 6 para. 1 sub f AVG.

5. Advertising by E-mail, Mail, Telephone

5.1 Email newsletter with registration and newsletter tracking.

If you register for our newsletter, we will use the data required for this purpose or data provided by you individually to send you our e-mail newsletter on a regular basis based on your consent in accordance with Art. 6 Paragraph 1 sub a AVG.

You may unsubscribe from the newsletter at any time and you may do so by sending a message to the contact option described in this privacy statement or through a link provided for this purpose in the newsletter. After unsubscribing, we will remove your email address from the list of recipients unless you have expressly consented to further use of your information or we reserve the right to use your information in ways permitted by law, of which we inform you in this privacy notice.

You may unsubscribe from the newsletter at any time by sending a message to the contact option described below or through a link provided for this purpose in the newsletter. After unsubscribing, we will remove your e-mail address from the list of recipients, unless you have given your explicit consent for further use of your data in accordance with Art. 6 paragraph 1 a AVG or we reserve the right to use your data in a way that goes beyond this and is permitted by law and about which we inform you in this statement.

Please note that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the sent e-mails contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following “newsletter data”

- the page from which the page was requested (the so-called referrer URL),

- the date and time of the request,

- the description of the type of web browser used,

- the IP address of the requesting computer,

- the e-mail address,

- the date and time of registration and confirmation

and single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links in the newsletter may also contain this ID.

If you no longer wish to receive the newsletter, you can unsubscribe from the newsletter at any time - as described above.

The information will be kept as long as you have subscribed to the newsletter.

5.2 Transmission of the newsletter

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy statement.

The newsletter and newsletter tracking mentioned above may also be sent by our service providers as part of the processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.3 Sending review requests by e-mail

If you have given us express consent to do so during or after placing your order in accordance with Art. 6(1)(a) AVG, we will use your e-mail address to request an evaluation of your order via the evaluation system we use. This consent may be revoked at any time by sending a message to the contact option described in this privacy statement or via a link included for this purpose in the evaluation request.

After you withdraw your consent, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) AVG or we reserve the right to use data further than this, which is permitted by law and about which we inform you in this statement.

Evaluation requests may also be sent by our service provider Trusted Shops SE Subbelrather Str. 15C, 50823 Cologne (‘Trusted Shops’).

In connection with the transmission of evaluation requests, we receive information from Trusted Shops about the respective status (e.g. whether the evaluation request has been sent and whether it has arrived). This is done in accordance with Article 6(1)(f) AVG in order to fulfil our legitimate interest to receive information about the rating invitations in order to carry out optimisations on this basis if necessary, as well as to fulfil Trusted Shops' legitimate interest in being able to offer this service.

We are jointly responsible with Trusted Shops for sending rating invitations and for collecting and displaying rating or status information.

As part of the joint responsibility between us and Trusted Shops, you can contact Trusted Shops, whose contact details can be found here, if you have any questions about data protection or wish to assert your rights. Further information on data protection can be found at the following link here. Independently, you can also contact us at any time using the contact option described in this data protection declaration. Your question will then, if necessary, be passed on to the other person responsible for answering it.

5.4 Advertisements by post and your right to object

We also reserve the right to use your first name, surname and postal address for our own advertising purposes, for example to send you interesting offers and information on our products by post. This serves to protect our legitimate interests, which prevail in the context of a balancing of interests, in a promotional approach to our customers in accordance with Art. 6 (1) (f) AVG. You may object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.

After you have withdrawn your consent, we will remove your address from the recipient list, unless you have expressly consented to further use of your data in accordance with art. 6 paragraph 1 sub a AVG or we reserve the right to use data further than this, which is permitted by law and about which we inform you in this statement.

Advertising mailings are carried out as part of the processing on our behalf by a service provider to whom we transfer your data for this purpose. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy statement.

5.5 Telephone advertising

If you have given your consent for this in accordance with Art. 6 para. 1 sub a AVG, we will use the data required for this or separately provided by you for our own advertising purposes, e.g. to inform you about interesting offers and our products. You may withdraw your consent at any time by sending a message to the contact option described in this privacy policy or by informing us verbally each time you call.

After revocation, we will delete your phone number unless you have expressly consented to further use of your data or we reserve the right to use data further than legally permitted and about which we inform you in this statement.

6. Cookies and other technologies

General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies used by us are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies).

Other cookies remain on your end device and allow us to recognise your browser the next time you visit (permanent cookies).

Privacy protection for end devices

When you use our online services, we use technologies that are absolutely necessary to provide the telemedia service you have expressly requested. The storage of information in your end device or access to information already stored in your end device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your end device or access to information already stored in your end device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your end device.

Any subsequent data processing by means of cookies and other technologies

We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. the shopping cart function). Through these technologies, IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. As part of a balancing of interests, this serves overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 (1) f AVG.

In addition, we use technology to fulfil the legal obligations to which we are subject (e.g. to prove consent to the processing of your personal data), as well as for web analysis and online marketing. More information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy statement.

What types of cookies are used?

Required cookies: These cookies are necessary to enable the operation of the website. This includes, for example, cookies that allow you to log in to the customer area or add something to the shopping cart.

Targeting - Cookies: These cookies record visits to the website, the pages visited and links provided by the user. This information is used to tailor advertisements on the website to the visitor's interests.

Analytical / performance cookies: These cookies allow anonymous data to be collected on visitors' usage behaviour.

Third-party cookies: These cookies come from advertising partners, for example. Partner company cookies do not contain any personal data. Data is only collected under a user ID pseudonym.

Functional-Cookies: These cookies are used for certain functions of the website, e.g. to suggest a better navigation flow on the website, to display personalised and relevant information. (e.g. ‘interest-based ads’).

Cookie settings

The cookie settings for your browser can be found under the following link: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies in accordance with Article 6 paragraph 1 sub a AVG, you may withdraw your consent at any time by sending a message to the contact person described in the privacy statement.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise specified for the individual technologies, this is done on the basis of your consent in accordance with Art. 6(1)(a) AVG.

Data collected in this context will be deleted once the purpose has ceased to exist and we have stopped using the relevant technology. You can withdraw your consent at any time with effect for the future. More information on your revocation options can be found in the ‘Cookies and other technologies’ section. More information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services

We use the following technologies from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). The information automatically collected by Google technologies about your use of our website is usually sent to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Unless otherwise specified for individual technologies, data processing is based on an agreement concluded for the respective technology between the jointly responsible parties in accordance with Article 26 AVG. Further information on data processing by Google can be found in Google's data protection information.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has adopted an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. The European Commission has not established adequacy for these countries. Our cooperation is based on the European Commission's standard data protection clauses.

Google Analytics

For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information and information about your use of our website), from which usage profiles are compiled using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server in the EU to derive location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing takes place on the basis of an assignment processing agreement by Google.

Google reCAPTCHA

To protect against abuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and performs an analysis of your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Personal data is not read or stored from the input fields of the respective form.

Google Fonts

For a uniform display of the content of our website, data (IP address, time of visit, device and browser information) are collected by the script code ‘Google Fonts’, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

Google Tag Manager

The Google Tag Manager allows us to manage various tags and services on our website. When executing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing takes place on the basis of a data processing agreement by Google.

Using the Google Tag Manager, it is possible to integrate various services/technologies.

If you do not wish the use of individual tracking services and have therefore deactivated them, the deactivation remains in effect for all affected tracking tags integrated by the Google Tag Manager.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when playing a video.

7.2 Use of Microsoft services

We use the technologies of Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland (‘Microsoft’), as described below. The data processing is based on an agreement between co-responsible parties in accordance with Art. 26 AVG. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to and stored on a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. For more information on Microsoft's data processing practices, please refer to Microsoft's privacy statement.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has adopted a decision establishing an adequate level of data protection.

Our service providers are based and/or use servers in countries outside the EU and EEA. The European Commission has not established adequacy for these countries. Our cooperation is based on the European Commission's standard data protection clauses.

For website analytics and event tracking, we use Microsoft Advertising Universal Event Tracking (UET) to measure your subsequent usage behaviour when you arrive at our site from a Microsoft Advertising advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as a website visit or newsletter registration) may be collected, from which usage profiles using pseudonyms are created. As long as your internet-enabled devices are linked to your Microsoft account and you have not disabled the ‘Interest-based Advertising’ setting in your Microsoft account, Microsoft may generate reports on usage behaviour (especially cross-device user numbers) even if you change your device, so-called ‘cross-device tracking’. In this context, we do not process any personal data, we only receive statistics based on Microsoft UET.

7.3 Use of Facebook services

Use of Facebook Pixel

We use the Facebook pixel as part of the technologies of Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Ireland (‘Facebook (by Meta)’ bzw. ‘Meta Platforms Ireland’) as described below. The Facebook pixel is used to automatically collect and store data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as a website visit or newsletter registration), from which user profiles using pseudonyms are created. For this purpose, when you visit our website, a cookie is automatically set by the Facebook pixel, which automatically recognises your browser when you visit other websites using a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and provide other services related to website use, in particular personalised and group advertising. We have no influence on Facebook's data processing and only receive statistics based on Facebook pixels.

The information automatically collected by Facebook technologies (by Meta) about your use of our website is usually transferred to and stored on a server of Meta Platforms, Inc, 1601 Willow Road, Menlo Park, California 94025, USA. More information about Facebook's data processing can be found in Facebook's privacy policy (by Meta). Our service providers are located and/or use servers in the following countries for which the European Commission has adopted an adequate level of data protection by decision: US, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The US adequacy decision applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available. Our service providers are based and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.

The European Commission has not established adequacy for these countries. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.

Facebook Analytics

Within the framework of Facebook Analytics, statistics on visitor activity on our website are compiled on the basis of data collected with the Facebook pixel about your use of our website. Data processing is based on an agreement on order processing by Facebook (by Meta). Your analysis serves the optimal presentation and marketing of our website.

Facebook Ads (Advertising Manager)

We use Facebook Ads to promote this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of ads with individual users. Unless otherwise stipulated for the individual technologies, data processing is based on an agreement between jointly responsible parties in accordance with Article 26 AVG. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. This does not include subsequent data processing by Meta Platforms Ireland.

Based on the statistics on visitor activity on our website, created via Facebook pixels, we carry out group advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the relevant target group.

Based on the pseudonymous cookie ID set by the Facebook pixel and the data collected on your usage behaviour on our website, we perform personalised advertising via Facebook Pixel Remarketing.

For web analytics and event tracking, we use Facebook Pixel Conversions to measure your subsequent usage behaviour when you reach our website through a Facebook Ads advertisement. The data processing is based on an agreement on order processing by Facebook (by Meta).

7.4 Cookies and technologies from other providers

Use of econda for web analysis

For website analysis, technologies of econda GmbH, Zimmerstr. 6, 76137 Karlsruhe, Germany, are used to automatically collect and store data (IP address, time of visit, device and browser information and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised user profiles are not merged with personal data on the bearer of the pseudonym without express consent to be given separately. econda acts on our behalf.

8. Integration of the Trusted Shops Trustbadge/other widgets

Provided you have given your consent in accordance with Art. 6 para. 1 subsection a AVG, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected ratings) and to offer Trusted Shops products to buyers after they have placed an order.

The Trustbadge and the services advertised with it are an offer from Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (‘Trusted Shops’), with whom we are jointly responsible for data protection in accordance with Art. 26 AVG. Below we inform you of the essential content of the contract in accordance with Art. 26 (2) AVG .

As part of the joint responsibility that exists between us and Trusted Shops SE, if you have questions about data protection and exercising your rights, you should preferably contact Trusted Shops via the contact options listed in the data protection information. Nevertheless, you can always contact the responsible person of your choice. Your question will then, if necessary, be passed on to the other responsible person for an answer.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN (content delivery network) provider. In any case, an adequate level of data protection is guaranteed by an EU Commission adequacy decision, which can be consulted here for the US. US service providers are generally certified under the EU-US Data Privacy Framework (DPF). More information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable safeguard.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. The IP address is anonymised immediately after collection, so that the stored data cannot be assigned to you personally. The anonymised data is used in particular for statistical purposes and error analysis.

8.2 Data processing after order completion

If you have given your consent, Trusted Shops can access order information stored in your end device (order total, order number, product purchased, if applicable) and e-mail address after the order is completed and your e-mail address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops together with the order information in accordance with Art. 6(1)(a) AVG.

This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not consent to automatic recognition via the Trusted Badge, you will then be given the opportunity to register manually for the use of the services or to conclude protection under your user agreement, if any, which already exists.

For this purpose, Trustbadge accesses the following information stored in the end device you use after completing your order: Order total, order number and email address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops if you actively decide to deactivate Buyer Protection by clicking the appropriate button in the so-called trust card. If you decide to use the services, further processing takes place on the basis of the contractual agreement with Trusted Shops in accordance with Art. 6(1)(b) AVG, in order to be able to complete your registration for Buyer Protection and secure the order, as well as to be able to subsequently send you an invitation to review by e-mail, if applicable.

Trusted Shops uses hosting, monitoring and logging service providers. The legal basis is Art. 6(1)(f) AVG to ensure trouble-free operation. Processing may take place in third countries (US, UK and Israel).

In any case, an adequate level of data protection is guaranteed by an EU Commission adequacy decision, which can be consulted here for the US, here for the UK and here for Israel. US service providers are generally certified under the EU-US Data Privacy Framework (DPF). More information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been entered into as a suitable safeguard.

9. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta), Youtube, LinkedIn

Provided that you have given your consent to the respective social media operator in accordance with Art. 6 (1) (a) AVG, when you visit our online presences on the aforementioned social media, your data is automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options for protecting your privacy, please refer to the provider's data protection information linked below. Should you still need assistance, please contact us.

Facebook by Meta is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between co-responsible parties in accordance with Art. 26 AVG. More information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: US, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina

The adequacy decision for the US is the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.

The European Commission has not established adequacy for these countries. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transmitted to and stored on a server at Meta Platforms , Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Article 26 DSGVO. More information (Insights data information) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: US, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina

The adequacy decision for the US is the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.

The European Commission has not established adequacy for these countries. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.

YouTube is an offering of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information automatically collected by Google about your use of our online presence on YouTube is generally transferred to and stored on a Google LLC server, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has adopted, by decision, an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and EEA. The European Commission has not established adequacy for these countries. Our cooperation is based on the standard data protection clauses of the European Commission.

LinkedIn is an offering of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information that LinkedIn automatically collects about your use of our online presence on LinkedIn is typically sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has adopted an adequate level of data protection by decision: United States.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available.

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

- in accordance with Article 15 AVG the right to request information about your personal data processed by us within the scope defined therein

- in accordance with article 16 AVG the right to request rectification or completion of your concerning incorrect personal data stored with us without delay

- in accordance with Article 17 GTC the right to request the erasure of your personal data stored with us unless further processing is not required to

o exercise freedom of expression and freedom of information;

o comply with a legal obligation

o reasons of public interest

o initiate, exercise or defend legal claims

- in accordance with article 18 AGV the right to request the restriction of the processing of your personal data if

o the accuracy of the personal data is contested by you

o the processing is unlawful and you oppose its erasure

o we no longer need the personal data, but you need it for the establishment, exercise or substantiation of a legal claim

o you have objected to the processing in accordance with article 21 AGV

- pursuant to Article 20 AGV the right to obtain your personal data, which you have provided to us, in a structured, common and machine-readable form or to request the transfer of such data to another processing controller

- in accordance with Article 77, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority within your usual place of residence or workplace or at the headquarters of our company.

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Right to object

Insofar as we process personal data as explained above for the purpose of safeguarding a legitimate interest that is decisive in the context of a balancing of interests, you may object to such processing for the future. If the processing is for the purpose of direct marketing, you may exercise this right at any time as described above. If the processing is for other purposes, you can only exercise a right to object if there are reasons arising from your specific situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can provide compelling legitimate grounds that outweigh the importance of your interests, rights and freedoms or if the processing is carried out for the purpose of instituting, exercising or substantiating a legal claim.

This does not apply if the processing is carried out for the purpose of direct marketing. Then your personal data will not be further processed for this purpose.

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10.2 Contact

For questions regarding the collection, processing or use of your personal data, in case of inspection, rectification, restriction or deletion of data and also in case of the withdrawal of given consents or in case of objection to a certain use of data, you can contact us directly via the contact details in our colophon.

Data protection officer

Dieselstr. 4

54343 Föhren

Germany

datenschutz@vet-concept.de